Not received your policy documents?


When you buy one of our policies and you have an e mail address, the moment your payment has been authorised, our system will send you an e mail with your policy documents attached.

Have you ever not received an e mail? How is it we receive so many that we don't want but sometimes those that are important to us imply don't show up in our Inbox.

We've noticed that sometimes our e mail with policy documents doesn't arrive and we understand how frustrating that is. We often wonder where these e mails go, especially when we have the correct e mail address and it's not appeared in the person's junk/spam folder. This is probably a mystery that probably most of us have encountered!
Therefore, we've created a page that explains what to do if you don't receive our e mail: