We hope you never have need to contact our claims or medical assistance services. However, if you do, their numbers are contained in your policy Schedule and the Policy Wording.
What to do in an emergency:
First, call an ambulance using the local equivalent of a 999 call.
While you wait for the ambulance contact our medical assistance service which is open 24 hours a day and 7 days a week to offer you advice in this emergency situation. Speak to the ambulance driver and get details of the hospital you are being taken to so that our medical assistance service’s doctor will be able to obtain a medical report at the earliest possible opportunity.
TELEPHONE NUMBERS IN AN EMERGENCY:
If you have our policy covering pre-existing medical conditions (but not our specialist HIV-inclusive policy) policy numbers beginning ISETI/OK/: +44 (0) 203 829 6745
If you have our policy for people with NO pre-existing medical conditions or our Backpacker policy, policy numbers begin IWE: +44 (0) 20 8865 3065, fax: + 44 (0) 1444 410164.
If you have one of our policies with a policy number beginning :MT/, MTLUK/, MTLST/, MTNRC/ or MTOWT/: +44 (0) 20 7183 3751
If you have one of the policies for non-UK residents or the 'top-up' policy for private medical treatment and you are a UK resident: +1 800 690 6295
TELEPHONE NUMBERS FOR CLAIMS
For our general medical condition policy (policy numbers beginning ISETI/OK/:):
For our policies with a policy number beginning MT/, MTLUK/, MTLST/, MTNRC/ or MTOWT/: Claims Settlement Agency: 0330 660 0549 or download a claim form from http://www.csal.co.uk