Emergency numbers for It's So Easy Travel Insurance

Emergency telephone numbers

Numbers to call and what to do in an emergency

Telephone numbers for our travel insurance policies

We hope you never have need to contact our claims or medical assistance services. However, if you do, their numbers are contained in your policy Schedule and the Policy Wording.

What to do in an emergency:

First, call an ambulance using the local equivalent of a 999 call.

While you wait for the ambulance contact our medical assistance service which is open 24 hours a day and 7 days a week to offer you advice in this emergency situation. Speak to the ambulance driver and get details of the hospital you are being taken to so that our medical assistance service’s doctor will be able to obtain a medical report at the earliest possible opportunity.


It's So Easy have schemes with various insurers, contact details can be found in your policy documents.

For polices beginning ISETI/OK +44 (0) 203 829 6684

For policies beginning with ITS, ,/MT /, MTLUK /, MTLST /, MTNRC /MTOWT +44 (0) 330 660 0548

For policies beginning with IWE: +44 (0) 20 8865 3065, fax: + 44 (0) 1444 410164.

If you have one of the policies for non-UK residents or the 'top-up' policy for private medical treatment and you are a UK resident: +1 800 690 6295


For our general medical condition policy (policy numbers beginning ISETI/OK/):

Travel Claims Facilities: 0203 829 6683
Complete a claim form on-line: https://www.tifgroup.co.uk/customer/claims/
FAQ’S: https://faqs.tifgroup.co.uk/

For our policies with a policy number beginning ITS ,/MT/, MTLUK/, MTLST/, MTNRC/ or MTOWT/:
Claims Settlement Agency: 0330 660 0549 or download a claim form from www.csal.co.uk